The Los Angeles Regional Food Bank is honored to announce that Burbank Temporary Aid Center is the Agency of the Month for June 2025. We have enjoyed an outstanding partnership for over 20 years. Their dedication to the Los Angeles community is commendable, and we look forward to continuing our partnership for years to come!
Best Practices Visits
The Agency Relations (AR) team is now offering Best Practices visits by appointment with our agency partners. During the Best Practices visit, we will review and discuss your inventory, reporting, and distribution practices. We will recommend process changes for better efficiency and customer service to neighbors. If you are interested in scheduling a visit with a member of the AR Team, please send an email to Agency-Relations@lafoodbank.org with the Subject Line “Best Practices Visit,” and we will reach out to schedule with you.
Distribution Policies Reminder
All agencies partnered with the Food Bank can only distribute products provided by the Food Bank at the sites approved by the Food Bank listed on their Agency Agreements. This policy ensures food safety and other policies are followed to continue assisting people in LA County.
Before distribution at an unapproved site, agencies must submit a new agreement with the Food Bank and schedule a site inspection with a member of the Agency Relations Team.
This includes distributions for one-time events at parks or other organizations.
All agencies partnered with the Food Bank have agreed not to share food or other items received from the Food Bank with any other non-profit or religious organization without prior written approval from the Food Bank. The supplies distributed to your organization shall be used specifically for the purpose of distributing them to the community that your organization serves.
Agencies found to be distributing products from the Food Bank at a non-approved site or sharing with another organization without prior written consent from the Food Bank may be in danger of having their account suspended or terminated.
Agency Express Reminder
Important Notice - Passwords
For your security, please remember to change your password regularly. You are responsible for maintaining the confidentiality of your login credentials.
If you need to reset your password back to the original password, please contact the Agency Relations Department.
Receiving a Confirmation Email With Agency Express Orders
If you do not receive a confirmation email, your order has not been placed successfully. If this is the case, please contact a member of Agency Relations between 8:00 a.m and 11:00 p.m. to assist with pushing your order through the system.
Summer is around the corner, and temperatures are on the rise. As the temperature increases, the chances of developing Heat Exhaustion or Heat Stroke also increase. Watch for signs and symptoms in yourself and others. Pay special attention to small children and older adults, as they are at higher risk of developing heat exhaustion and heat stroke. Please see the resource below that can be helpful at your agency site when training staff or volunteers about the identification and prevention of heat-related illnesses.
Tomatoes are tasty little health boosters, packed with vitamin C, potassium, and lycopene—a powerful antioxidant that helps protect your heart and cells. They're low in calories but big on benefits!
Updated Income Guidelines & Alternative Pick Up Form
The California Department of Social Services (CDSS) has recently updated the income guidelines and the alternate pick up form. Please see the attached documents to update the forms available at your agency site.
All agency representatives picking up orders and/or shopping must present an agency identification card, a photo identification card, and insulated blanket(s) to the Food Bank Personnel. There is a $5.00 fee for replacement cards. The charge will be added to your agency’s account.
Shopping is only offered at the City of Industry Warehouse location.
Civil Rights Training is mandatory training for all staff of volunteers at TEFAP Sites who interact with participants. The Food Bank Agency Relations Team offers this training monthly.
Do you need a refresher course or have new team members who would benefit from learning about online ordering, agency shopping, monthly reporting, or food distribution policies? Please ask all your staff or long-standing volunteers to attend the next virtual Food Bank 101 training!
Refresher for Online Ordering and Monthly Reporting - Emergency Pantry and TEFAP Pantry Agencies
This refresher training is designed to review the fundamentals of monthly reporting and online ordering. If you need assistance with your reports, you are welcome to join us in this session to ask any questions you may need answered regarding your reports.
Extra Helpings Compliance Huddle (Extra Helpings Program Participants Only)
The Extra Helpings online meeting is a great opportunity for participants to come together and share their thoughts and ideas. We will discuss best practices, MealConnect entries, and open discussion regarding the program. Online meetings will be held on the fourth Friday of each month.
We’re having a training session on compliance for the Neighbor Intake Program. We’ll go over the important policies that need to be followed to keep everything running smoothly. Whether you're new to the program or just want a quick refresher, this compliance training will give you some useful guidance. Online meetings will be held every Tuesday except the 3rd Tuesday of the month.
If you're in SPA 8, we invite you to attend our in-person SPA 8 meeting, where we will discuss program updates. The meeting will begin promptly at 11:00 a.m. Due to space limits, each agency may have no more than one representative. We look forward to seeing you at our new Long Beach facility!
Wednesday, June 28, 2025 at 11:00 a.m. - 1:00 p.m.
Address:5580 Cherry Avenue, Long Beach, CA 90805
Diaper Pantry Program Compliance Session (Diaper Participating Agencies Only)
Does your agency participate in the Diaper Program? We are conducting a 30-minute training session every third Thursday of the month. This will allow us to answer some frequently asked questions and provide you with ideas on how to run a successful diaper giveaway distribution, including monthly reporting.
Thank you for receiving and reviewing our monthly Agency Relations Newsletter. If you have anyone on your team that you feel would also benefit from this information, please fill out the following form:
